Guest CRM

Each guest profile aggregates contact details, ID proof, address, stay history, spend totals, payment preferences, F&B preferences, special requests, and notes from staff. The next time a returning guest calls, your front desk sees their last stay, their preferred room, and the fact that they always ask for an extra pillow — before they ask.

Anywhere a guest is entered — booking, walk-in, restaurant order, invoice — typing the phone number or email auto-fetches the existing profile and prefills the form. New guests are created silently; existing guests are recognised instantly. This one feature alone saves a busy front desk hours every week.

Built-in support for the ID types Indian hotels actually use — Aadhaar Card, Passport, State ID, and Govt Issued ID. Capture ID type, ID number, and place of issue; the system stores them encrypted and surfaces them on the registration card for statutory compliance. ID numbers are masked in lists and only shown in full where the role permits.

Every guest profile can hold one or more emergency contacts (name, phone, relationship) and a list of co-travellers — family members, colleagues, or tour companions who frequently travel together. When a repeat family books again, the co-travellers are prefilled; the front desk just confirms and proceeds.

Assign guests to loyalty tiers based on total stays, total spend, or manually. Silver / Gold / Platinum tiers can unlock perks — complimentary breakfast, late checkout, room upgrades — defined per property. The tier badge appears on every booking, every POS order, and the guest portal, so your staff always know who they are dealing with.

Send a guest portal invite — email + WhatsApp — and the guest gets credentials to log in, view their stay, pay bills, see invoices, browse the restaurant menu, and access Wi-Fi. Revoke access instantly when they check out. The access lifecycle is fully managed from the guest profile, no IT ticket required.

A fuzzy-match duplicate guard watches every new guest creation against phone, email, and name. If a likely duplicate is detected — same number, slightly different spelling — the system prompts the staff to merge instead of creating a new record. Over months and years, your guest database stays clean and your analytics stay trustworthy.