Terms of Use for Hotels

Theoretic Hotels (the “Service”) is owned and operated by Theoretic Softnet Pvt Ltd, 4th Floor, A-07, D Block, Sector 10, Noida, Uttar Pradesh 201301, India (“we”, “us”). These terms are an agreement between us and the hotel or business that uses the Service (“you”). Guests who book through the Mauji Bear website are covered by the separate Mauji Bear Terms for Customers. Our Privacy Policy forms part of these terms.

• Keep your login details confidential and do not share accounts. You are responsible for what happens under your accounts.
• A Hotel Admin must give staff only the access they need and switch off accounts of people who leave.
• Tell us promptly at contact@theoreticsoftnet.com if you suspect unauthorised access.

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own hotel operations while your subscription is active. You may not: (a) resell or white-label the Service, (b) copy, reverse-engineer or extract its source code, (c) use it to process data for other businesses without our written permission, (d) exceed the limits of your plan, or (e) use it for anything unlawful in India.

Plans, prices and limits are shown on our pricing page and in your Settings, and may be updated for future billing periods with 30 days' notice. Prices are in Indian Rupees and GST is added as applicable. You can change or cancel your plan from Settings; a cancellation takes effect at the end of the current billing period, and we do not refund part-periods unless the law requires it.

Messages you send through the Service must have a lawful basis, be accurate and not be spam. Service messages (confirmations, receipts, reminders for a booking) may be sent to the guest who made the booking. Promotional messages require the guest's consent and every one must carry an unsubscribe option; the Service adds an unsubscribe link and will not send promotional email to anyone who has unsubscribed. You are responsible for the content you send and for the email and WhatsApp accounts you connect.

• If you list your hotel, the details, photos, prices, room availability and policies must be accurate and must show your real property. Do not use computer-generated images as photos of rooms or the property.
• A confirmed booking is a contract between you and the guest. You must honour it or follow your published cancellation policy.
• You are responsible for taxes on your sales and for complying with the laws that apply to hotels.
• We may remove or hide a listing that is misleading or breaches these terms.

You must not: (a) upload malicious code or probe for vulnerabilities, (b) send spam or unlawful content, (c) try to access another hotel's data, (d) use bots or scrapers to extract data, (e) overload or interfere with the Service, or (f) upload content that infringes anyone's rights. We may suspend access immediately for serious breaches.

We own the Service, its software, design and trademarks. You own your content (hotel details, photos, descriptions, guest data). You give us a licence to host, copy and display your content as needed to run the Service, including showing your listing on Mauji Bear and on our blog if you ask us to feature it.

We may improve or change features. If we change these terms or the Privacy Policy in a way that matters, we update the version and date and ask you to accept again at your next sign-in; for material changes to pricing or your rights we give at least 30 days' notice. If you do not accept the changes you may stop using the Service and cancel. We aim for high availability but do not promise uninterrupted service.

You can stop using the Service at any time. We may suspend or end your access if you breach these terms or do not pay. After ending, you have 30 days to export your data; then we erase it, except records the law requires us to keep (such as GST invoices, kept for the period the law prescribes). Deleting an individual account is described in the Privacy Policy.

The Service is provided “as is”. To the extent the law allows, we are not liable for lost revenue from downtime, losses caused by your configuration or misuse, disputes with your guests about billing, or failures of third-party services (such as OTAs, email or WhatsApp). Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You will compensate us for losses and claims arising from your content, your breach of these terms, or your failure to meet your own legal duties to guests (including data protection duties), except to the extent we caused them.

These terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion after a written notice. If it is not resolved, the courts at Noida, Uttar Pradesh have exclusive jurisdiction.

Grievance Officer: Grievance Officer, Theoretic Softnet Pvt Ltd, 4th Floor, A-07, D Block, Sector 10, Noida, Uttar Pradesh 201301, India. Email contact@theoreticsoftnet.com or call/WhatsApp +91 92679 70157. We acknowledge complaints within 24 hours and resolve them within 15 days.