System Status
Transparency you can hold us to. Real-time status of every Theoretic Hotels service, historical uptime, incident postmortems, and a heads-up before any planned maintenance.
All Systems Operational
The dashboard, bookings, calendar, guest CRM, restaurant POS, housekeeping, payments, invoices, notifications, and the guest portal are all operating normally. OTA sync to MakeMyTrip, Goibibo, Cleartrip, Yatra, Booking.com, Agoda, Expedia, TravelGuru, EaseMyTrip, and OYO is green. Email and WhatsApp dispatch are green.
Uptime — 99.98% (90 days)
Over the last 90 days, the platform has maintained 99.98% uptime — the only downtime was a planned 12-minute maintenance window announced 72 hours in advance. We target 99.9% and have beat it for the last six consecutive months. The uptime number is computed from external probes in Mumbai, Bengaluru, and Singapore and is auditable.
API Response Times
p50: 87 ms • p95:240 ms • p99: 410 ms — measured on the production API over the last 24 hours. The slowest endpoints are reports with large date ranges; the fastest are the auth and booking fetch endpoints. We alert internally if p95 crosses 500 ms.
Incident History
- 2025-08-14 — WhatsApp dispatch delayed 22 min. Meta Cloud API degraded; messages queued and delivered once Meta recovered. No messages lost.
- 2025-06-02 — OTA sync to one OTA paused 45 min. Channel manager rate limit hit; auto-resumed with backoff. No overbooking.
- 2025-03-19 — Planned maintenance, 12 min. Database failover drill; announced 72h in advance; completed within window.
- 2024-12-08 — Email delivery delayed 18 min. SMTP provider incident; retried successfully. No invoices lost.
Scheduled Maintenance
The next scheduled maintenance is none currently planned. When we do schedule maintenance, it is announced here and via email to all Hotel Admins at least 72 hours in advance, performed in a low-traffic window (02:00–04:00 IST on a Sunday), and kept under 15 minutes. Read-only mode is maintained during the window so front desks can keep checking guests in.
Redundancy & Backups
The platform runs across multiple availability zones with automatic failover. Database backups are taken every 6 hours and retained for 30 days; daily snapshots are retained for 12 months. We test restores quarterly. Encrypted backups are stored in a separate region to survive a full regional failure.
Subscribe to Status Updates
Hotel Admins can subscribe to status updates from the Settings screen — receive an email and a WhatsApp message the moment an incident is declared, updated, or resolved. No marketing, no noise — only status. Subscribe per property or for the whole account.